FAQ

At Silver Chest Creations, we strive for customer satisfaction and clarity in our process. We have provided this small FAQ page that will hopefully answer all of your questions. Wholesale customers please refer to wholesale shipping, and wholesale orders categories below.

What is Silver Chest Creations?

We are Silver Chest Creations!  We work to bring forth the newest and most appealing creations in heirloom jewelry and gifts.  We love to create unique designs by refurbishing vintage silver plated silverware.  Some of our designs include refurbished costume jewelry.  When we see a piece of silverware, we don’t see something to eat with, but a unique piece of jewelry or gift.  Our items are all handcrafted and many are unique one of a kind piece.   What a great way to enjoy the beautiful craftsmanship of old silverware.  Just imagine the history of some of these pieces!

I just placed an order with your store.  When can I expect it in the mail?

Retail Shipping

We pride ourselves on providing customers a pleasant and convenient shopping experience.  We will strive to fill your retail order within 24 hours, although some orders my require 48 hours to process.  Orders are accepted through our secure website or by phone.  We ship USPS Monday – Friday (except on holidays).  Orders received after 2:00 pm will be processed the following business day.   You will receive an order confirmation email and total cost at the end of your order process.

Wholesale Shipping

We strive to fill wholesale orders within 48 hours, although some orders may require 5 to 7 business days to process.

What type of payment options do you take?

Using Stripe, we accept major credit cards Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We do accept Personal or Cashier’s checks, however the order placed will not be shipped until the check has been received and processed.  Checks should be mailed to Silver Chest Creations, 24 Dubre Post Office Rd., Burkesville, KY  42717 immediately following receiving your order confirmation email. If a check is not received within two(2) weeks of the order date, your order will be canceled.  We also accept payment through a Paypal account.

I received my order, however upon receiving it, I was displeased with it.  How can I go about returning my order?

We want you to be happy with any order that you might place with us.  If for any reason that you might be unhappy, do not hesitate to contact us at 270-864-8075 for an exchange or refund. We can not replace lost or stolen items.

Oh no! The product that I ordered has been damaged! Is there something I can do?

Yes! As we have stated, we take pride in our customer service and satisfaction, which is why we offer free repair of any product that you might purchase from us.  Contact us at 270-864-8075 for further information.

What size should I order? 

The sizes for the bracelets we offer are as follows:

  • Small: 7″
  • Medium: 7 1/2″
  • Large: 8″
  • X-Large 8 1/2″

The sizes for the Watches we offer are as follows:

  • Small 7″
  • Medium: 7 1/2″
  • Large: 8″

How should I care for my jewelry once I have received it?

Our jewelry is made of silver plated silverware from the 1800s and early 1900s.  We also use refurbished costume jewelry for embellishments on our unique pieces.  Regular wear will keep the products tarnish-free.  Extended periods of non-use and exposure to elements may result in some tarnishing.  We suggest using a soft polishing cloth to clean your pieces.

Where can I find your store?

Due to changing roads and addresses, sometimes the GPS can get confused on our exact location.  If driving West on Highway 90(from Burkesville), you should use the address:

13165 Glasgow Rd

Burkesville Ky 42717

If you are driving East on Highway 90(from Glasgow), you should use the address:

13988 Glasgow Rd

Burkesville Ky 42717

What are your store hours?

Our hours are Monday-Friday 8 a.m. to 5 p.m and Saturday 9:00 a.m.- 2:00p.m.

We can be reached at 270-864-8075 during business hours.

I am worried about providing you with my personal information.

Here at Silver Chest Creations, we take the privacy and personal information of our customers very seriously.  We will NEVER, at any point misuse or sell the information that you may give us to any third party.

Wholesale orders

All handle patterns and designs will vary on products in wholesale. You will not necessarily receive the same handle pattern as shown.

You are always welcome to call 270-864-8075/270-590-8988 with wholesale orders.